Jenn Lim

SPEAKING POINTS

Happiness as a Business Model

Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purpose

Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culture

Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantage

Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zappos

Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

SHORT BIO

Along with her responsibilities as CHO (Chief Happiness Officer), Jenn Lim travels around the world to deliver a message of passion, purpose, culture, and happiness.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). What’s more, she discovered that every organization can have similar results.

Today, Jenn is dedicated to growing DH to inspire happiness in people, companies and communities so that together, we can create a happier world.

INTERNATIONAL SPEAKING INCLUDES:

  • Aetna, Inc.
  • Audi of America
  • Cleveland Clinic
  • Facebook, Inc.
  • Marriott International, Inc.
  • PricewaterhouseCoopers
  • Raytheon Co.
  • Southwest Airlines
  • TOMS
  • United Way
  • Wells Fargo & Company

FEATURED IN:

  • ABC News
  • CNBC
  • Entrepreneur Magazine
  • Fast Company
  • Forbes
  • Huffington Post
  • LinkedIn Leadership & Management
  • New York Times
  • TED
  • USA Today

“I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”

– Jim Merlino, Chief Experience Officer, Cleveland Clinic

“Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”

– Janet Fujimoto, Talent Management Officer, Toyota

© 2014 Delivering Happiness  |  Privacy Policy  | Terms of Use

impress