featured-thumbnail

Meet the Storytellers – August Inspire! Las Vegas Wrap Up

“Stories are a communal currency of humanity.” – Tahir Shah. Our August theme for Inspire! is Storytelling.  Each of us, regardless of what we do, are storytellers.  This Inspire! we heard four transformational stories from a news anchor, reporter, spoken word poet and improv comic. These local leaders and changemakers opened up to their community […]

Read more
featured-thumbnail

Why the Office “Good Guy” Enjoys his Work More than You

The office good guy… you know him… he’s John, the administrative assistant who is always ready to enthusiastically serve on a new voluntary committee at work. She’s Nancy, a customer service representative who is not only genuinely happy to help customers solve problems, but will cover a co-workers’ shift almost anytime she is asked. They […]

Read more
featured-thumbnail

Want Better Customer Service? 4 Ways to Grow

A customer is more than just a successful transaction. Customers represent an exercise in trust. He or she believes that by interacting with your business, it will be a pleasant experience that will not be promptly regretted. It is up to the business to justify that trust. A business or store should make it a […]

Read more
featured-thumbnail

Wisdom for a Happy Life: Get Up & Dance!

Dancing is an activity that has served many purposes throughout human history. It has been done as part of communication, religious rituals, and performing arts. These days, dancing is often a leisure activity where people move freely to music they love. Interestingly, it’s more than just a fun activity. It’s a healthy activity. According to […]

Read more
featured-thumbnail

An Experiment in Limiting “I’m Sorry”

A few months ago, I embarked on a personal experiment to eliminate my excess use of “I’m sorry.”  I started because I saw a big discrepancy when asking myself the questions below: When was the last time I truly felt apologetic? When was the last time I said the words, “I’m sorry”? The Starting Point […]

Read more
featured-thumbnail

Great Managers “ASK” Powerful Questions

Dear employees from my beginning days as a manager, I’m sorry for yelling and telling. I didn’t know any better at the time. Sincerely, Gary As a new manager, I dreaded giving feedback.  It felt like confrontation, so I’d avoid it until my frustration boiled over.  Then I’d “yell and tell” my employees  I wasn’t […]

Read more